Reg E - Permanent Credit?

Answered by:

Question:

Once a Reg E claim (debit card POS) has been closed (at 45 days) and the customer has received permanent credit can the case be reopened upon receipt of supporting documentation from merchant where the customer is found to be liable? Or does the Bank have to stand behind the permanent credit and take the loss?

Answer:

Once the bank has closed the case, it's closed.

First published on BankersOnline.com 10/01/07