Revoked ACH authorization

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Question:

If a consumer customer calls us and complains that although he revoked his authorization with a company transactions have continued to post. Despite his complaint, the customer is unwilling to complete a written statement of unauthorized debit Can we just close the investigation and refuse to give the consumer his money back?

Answer:

Nope, it’s not that easy. While the ACH Rules require a copy of a Written Statement of Unauthorized Debit (WSUD) to return entries in the ACH Network, Regulation E gives more consumer protection. Your bank still has to investigate and resolve the matter, even without the WSUD. You cannot deny the claim just because you did not receive the written statement. This will limit your options, but doesn’t eliminate them or force you to be responsible for the unauthorized amounts!
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ACH Basics: Part 2