Self-Service Technology: Credit Unions and Banks Focus on Different Self-Service Needs

Question:

Our institution is considering self-service kiosks for our branch customers. Do you have any recommendations on self-service platforms or approaches that work for retail banking? We are also aware of other organizations' efforts to increase ATM adoption instead of deploying branch kiosks. Any feedback is appreciated.

Answer:

Branch kiosk deployments are becoming more common as financial institutions look to self-service technology as the answer in addressing a renewed focus on retail operations. Let's look at your last comment first. Regarding ATMs, some financial institutions are attempting to move ATMs into the teller line to offload basic transactions from the teller. This has met with limited success due to functional, ergonomic and economic issues. Click here to get a better understanding of how transactional kiosks differ from ATMs in the retail branch.

Vendor:

Source Technologies