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Training on ID Verification and Spotting Fakes

Answered by: 
Sharon Lewis
Andy Zavoina

Question: 
We have a large Hispanic population in our banking area and our tellers are getting all sorts of identification documents from them and are not sure which are considered proper ID and what the "legal" documents should actually look like. I've been told that some of the picture IDs look like homemade versions but it's hard to tell. The majority of these folks work for farmers and local manufacturing companies. Could someone direct me to some training information?
Answer: 

Answer by Sharon Lewis: Check with your local Department of Motor Vehicles or with your local Immigration and Naturalization Service office. Time permitting, they may be willing to do a presentation to your employees regarding fraudulent identification documents.

Answer: 

Answer by Andy Zavoina: 1) Consider something like the PLEASE card.

2) Consider the ID Verification Guide.

And remember, you do not have to accept any ID provided. You get to decide what you will and will not accept.

First published on BankersOnline.com 11/3/03

First published on 11/03/2003

Filed under: 
Security
Filed under security as: 
ID
Tellers
Training

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