Vendor responsiveness

Question:

Can you suggest metrics for measuring vendor responsiveness?

Answer:

Banks use a number of metrics for measuring vendor responsiveness. For example, software vendors might be measured based on: responsiveness to tickets, quality of training and support documentation, and new feature development.

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Vendor:

AccuSystems

AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.