VISA’s merchant contact requirement

Answered by:

Question:

Can we require that a debit cardholder contact the merchant before opening a claim?

Answer:

Although VISA may require that a cardholder contact the merchant before we have chargeback rights, if the claim is covered by Reg E, we cannot require this as a condition of starting our investigation. We can ask, but not require cardholder assistance.

-----------------------------
Learn more about Brian’s webinar VISA and Reg E Error Resolution