In What Ways Should New Technology Impact a Bank's Process Improvement Strategy?

Question:

When looking at new systems, how should we evaluate their impact on our existing processes?

Answer:

New technology should enhance processes and not create new issues. To evaluate a system's impact on existing processes, consider the following aspects. These include the technology's impact on: internal user experience, external customer experience, how it streamlines processes, re-engineering requirements, compliance and audit impacts, creates full-time employee savings, and cost reduction opportunities.