Who opens e-statements and who doesn’t

Answered by:

Question:

If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?

Answer:

No. You don't have to monitor that statements are being read electronically any more than you have to monitor that they're being read when snail-mailed.
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Learn more about Andy Zavoina’s webinar E-SIGN - Use It Write or Not at All