Boo Boo Forms

Boo Boo Forms - a humorous and gentle tool for communicating about compliance violations on loan documentation.Could easily be adapted to other areas of compliance.

From Shirley Wigley, creator of the Boo Boo form: At my bank, when loan review staff identify regulatory or law violations, they complete an internal form called "Violation Response Form." The completed form is then submitted to the loan officer who must respond, in writing, to the "alleged" violation. Copies of the form are forwarded to the head lender and to me. And of course, the loan officers always get their undies in a wad when they receive one of the forms. For some recent training, I developed a "new form" which I introduced at the session, as a joke. My new form was titled "Boo Boo Response Form." I had my audience rolling on the floor laughing, while also "gently" getting my points across.