Career Step to pay $43.5M in cash and debt cancellation

The Federal Trade Commission yesterday announced that online career-training company Career Step, LLC has been ordered to pay $27.8 million in debt cancellation and $15.7 million in cash to resolve charges brought by the Federal Trade Commission that alleged the company lured consumers, specifically servicemembers and their families, with deceptive ads that falsely touted inflated employment outcomes, job placement, and partnerships with prominent companies.

According to the FTC’s complaint, Georgia-based company Career Step (also doing business as CareerStep, CareerCert, and Carrus), promotes career training and certification programs for jobs in the healthcare industry, targeting servicemembers and their spouses. The complaint states that since at least 2019, Career Step has lured servicemembers with deceptive advertising on social media and on its website, where it markets its programs, using sales representatives and AI technology to persuade consumers to enroll. The company has also marketed its services through military-focused publications, such as Military.com, and through events sponsored by the military, including job fairs. Specifically, Career Step has made false claims about job placement and outcomes, externships, hiring partnerships, and the duration of its programs, with the help of deceptive incentivized reviews it uses to promote its services.

The proposed stipulated order will become effective when approved by the U.S. District Court for the Northern District of Georgia, where it was filed on July 30, 2024.