UPDATE: The CFPB dropped this lawsuit in late February 2025.
The CFPB has reported it has sued Capital One, N.A., and its parent holding company, Capital One Financial Corp., for allegedly cheating millions of consumers out of more than $2 billion in interest.
The CFPB alleges that Capital One schemed to keep 360 Savings accountholders in their lower-yielding accounts by obscuring 360 Performance Savings’ existence as a distinct product with a higher rate from 360 Savings accountholders. For example, Capital One named and marketed the two products similarly; it eliminated nearly all references to the 360 Savings account product on its website and replaced them with references to the essentially identical 360 Performance Savings account, without notice that 360 Savings continued to exist as a distinct product; it excluded 360 Savings accountholders from a marketing campaign advertising 360 Performance Savings to Capital One’s other existing customers; and it forbade its employees from proactively telling 360 Savings accountholders about 360 Performance Savings.
The Bureau alleges that by misrepresenting the interest rate for the 360 Savings product, Capital One violated the Consumer Financial Protection Act of 2010’s (CFPA) prohibition on deceptive acts and practices; and Capital One, N.A. violated the Truth in Savings Act and Regulation DD. The Bureau also alleges that Capital One violated the CFPA’s prohibition on deceptive acts and practices by misrepresenting that 360 Savings was and would be its only high-interest savings product and the CFPA’s prohibition on abusive acts and practices by taking unreasonable advantage of 360 Savings account holders’ lack of understanding of the material risks and costs of the 360 Savings product. The Bureau seeks, among other things, injunctive relief to prevent future violations and monetary relief in the form of redress to consumers and the imposition of civil money penalties.