Most Popular Lending Content
Avoid UDAAP in advertising.
05/05/2024
What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.
We sent a new disclosure to inform a consumer of an inadvertent APR error. Is this OK?
04/28/2024
If we find a loan’s APR is outside of tolerance, can’t we just send a new disclosure showing the correct APR to fix this inadvertent error?
Rejected Counteroffer
04/28/2024
A customer applied for a HELOC and the Bank decides not to approve them due to their declining financial condition and offered a closed end home equity loan. The customer declined the offer, paid off the HELOC and went elsewhere. Is an Adverse Action Notice required?
Customer Impact for Streamlined Document Management
04/28/2024
How might streamlining a financial institution’s document management benefit its customers?
Gaining Buy-In for Streamlined Document Management
04/28/2024
What steps can leaders take to gain internal buy-in for enhanced document management?