05/12/2024
What are examples of “must pay” items that a bank may subtract from an account’s available balance?
05/05/2024
What is the FDIC’s concern about multiple NSF fees?
04/28/2024
What is the bank depositor fee that the CFPB suggests may be an unfair act or practice?
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
04/07/2024
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?
03/17/2024
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a sole proprietorship?
03/10/2024
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
03/03/2024
Why can't we hold customers liable for carrying their PIN with their card?
02/25/2024
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
02/18/2024
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?