Most Popular Compliance Content
Stop Payment on Venmo Transfer
02/26/2023
A customer made a payment using Venmo over the weekend and it is pending against their account first thing Monday. The customer has discovered the transaction is a scam. Our customer has contacted Venmo who said there was nothing they could do. Can the bank put a stop payment on this payment?
Revoking Provisional Credit under Reg E
02/26/2023
Is there an exception to Reg E that allows us to reverse provisional credit in the event of a merchant credit to the customer? If so, is there a time limit?
IRA Beneficiary wants a Trust
02/19/2023
This pertains to Roth IRAs: assume the owner is deceased and the beneficiaries are child 1 and child 2. They are wanting to close the IRA and would like check made payable to a Trust in the IRA owners name, is this allowable?
Tracking follow-up efforts on missing documents
02/19/2023
Why keep track of follow-up efforts when requesting missing documents?
3 items for Reg E liability
02/19/2023
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?