02/02/2025
Can a bank or CU president perform an asset search (or any kind of search) using bank resources, on someone with just a name? For example, information on where I've worked before, how much I'm worth, etc.
I ask because I live close to a banker who I do not bank with that knows way too much about me. I'm not on any social media and am a very private person.
03/05/2023
Google is requiring us to add a Mobile Privacy Disclosure to our Privacy Policy. The changes go into effect March 1, 2023. How long before the change goes into effect does the customer have to receive the updated notice? I would think 30 days, but I can't find that anywhere.
10/03/2021
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?
10/03/2021
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?
11/29/2020
We are signing a merchant services contract with a third party. They have a service where the bank can share transactional data of customer accounts to determine if the commercial account it utilizing another card processor. I was under the impression that we did not have to disclose to our customers if we were only sharing commercial account info. Am I correct on this?
09/06/2020
We are signing a merchant services contract with a third party. They have a service where the bank can share transactional data of customer accounts to determine if the commercial account it utilizing another card processor. I was under the impression that we did not have to disclose to our customers if we were only sharing commercial account info. Am I correct on this?
06/07/2020
We have a customer that wants to opt out of email/mail and telephone contact with us. In fact we have no telephone number on file to contact him. He doesn't want emails or letters. My question is, are we required to comply with requests for opt out to include postal items and email?
01/12/2020
Can a financial institution offer a current customer a gift card if they participate in an online survey that is sent to their email that we have on file? We are not soliciting a product, just wanting their opinion on our services.
11/17/2019
If our Bank is adopting an account closing survey and they want to send it to closed account customers by text and email, does this fall under the
CAN-SPAM rules? They are only requesting feedback, there is no promotional material.
11/03/2019
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app
without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there
anywhere I can find this information in a regulation?