Most Popular Compliance Content
Reg E on Official Checks
04/28/2024
If a customer did not receive their check in a timely manner in the mail after cashing in a Certificate of Deposit, can they file a Reg. E claim? The account was originally opened online.
UTMA Custodian Deceased, How to Handle
04/28/2024
My question is on a custodian account/UTMA when the minor reaches the age of majority. In this case the custodian did not close account prior to their death. Can the bank distribute funds to minor who is now over 21? What if the terms and conditions of the account say only the custodian can disburse funds: does that mean the “minor” has to get a new custodian assigned to allow for funds to be given to minor?
Do Cashier's Checks Expire?
04/28/2024
What is the expiration date on a Cashier's Check, or how do banks handle stale dated ones outstanding?
Compliance actions when violations are found
04/21/2024
What action steps are needed when we find a severe or frequent violation?
Reg CC and Debit Card Deposits
04/21/2024
Under Reg CC, how are deposits made by debit card treated? (These might be a deposit at an ATM or a merchant refund on a debit card burchase, as examples.) Can we hold these for three days even for existing customers?