12/22/2024
If a customer places an order online, but never receives their merchandise, do we have to investigate?
12/01/2024
What are the top 3 things to know for compliance research?
07/28/2024
Are all banks examined the same way for compliance?
07/07/2024
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.
06/30/2024
Can we advertise a drawing on social media only?
06/23/2024
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
06/16/2024
Now that banks can participate in lotteries, can we facilitate raffles unrelated to the bank for local service groups, posting lobby posters or selling tickets for or be a sponsor, etc.?
06/09/2024
We ran a contest and no prize was over $300. We didn’t need to collect non-public private information from the winners since the prizes were small, did we?
06/02/2024
Every year we hold a bake sale to raise funds for Breast Cancer Awareness/Local Hospital Foundation. Is this acceptable?
05/19/2024
Our customer issued a check to an insurance company. The item was altered (washed), made payable to a new payee, and deposited into that payee's account.
We were outside of the 30 day return window and went bank to bank to recover the funds. We are being told that our claim is being denied due to the following: "The check contains a forged maker signature. This is not an altered item and there is no breach under UCC § 4-208. Our review of other items involving this drawer demonstrates that this check was not signed by an authorized signer of the drawer. As a result, we decline to pay the claim."
How would they as the depositary bank be in any position to tell us that our customers signature is forged? It was not forged. The payee line was altered.
What are our rights to refute their denial so that we can reclaim the money?