Most Popular Compliance Content
Handling Reg E claims on older transactions
07/31/2022
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
Are written policies and procedures required?
07/31/2022
Does our bank have to have a written policy or procedures for handling garnishments?
Conditions for customers making EFT claims
07/24/2022
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
Responsibility for managing garnishments
07/24/2022
Who should be responsible for managing the bank’s handling of garnishment orders?
Identifying beneficiary’s in the bank’s records
07/24/2022
Must beneficiaries of informal revocable trust deposits (POD accounts, for example) still be identified in the bank’s records?