Most Popular Compliance Content
New Account Onboarding Exceptions
01/23/2022
What is new account exception management?
Banks Required to Cash Travelers Checks
01/23/2022
We used to sell Amex gift cards and travelers checks in the branch. About 3 years ago we discontinued this service. Is it a requirement for banks to accept travelers checks to be negotiated. We are located in NY if that matters.
Monthly Bank Statements for Commercial Customers
01/23/2022
What is the requirement on sending monthly bank statements to commercial customers? Isn't there something in Reg E that requires customers to receive statements monthly because if there are electronic transactions that are fraudulent, they only have so much time to dispute them? So many of our transactions are electronic these days but we have a customer who wants to see their activity only quarterly. I feel that is too long to wait. I'm looking for proof that this is a banking requirement to send customers statements.
Tracking Trailing Documents
01/16/2022
How do banks track trailing documents?
Deposit Agreements that Enhance Reg E
01/16/2022
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?