Most Popular Compliance Content
Debit Card Dispute Documentation
10/08/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Fraud using Visa Secure 3-D
10/01/2023
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Which regs actually requires employee annual train
09/24/2023
What topics or regulations are required yearly training for bank employees?
Best Practices - Internet Gambling Procedures
09/24/2023
How do other institutions monitor for Reg GG and internet gambling as it seems to be increasing and is advertised greatly on TV now?
Reg E and mobile payments
09/24/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?