Most Popular Compliance Content
Delayed Large Item Hold
12/10/2023
It was discovered two days after initial deposit date that a teller did not place a large item exception hold requested by the branch manager. Can we place a hold for the dollar amount that would have been held for 7 days from the date of deposit and mail the customer the form using large item exception hold and note the reason for the delay on the hold notice? What is a best practice for this type of situation?
EHL Logo Use on the WWW
12/10/2023
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?
Negotiating Complicated Checks
12/03/2023
Can a check payable to "JANE DOE Life Estate Tenant u/t/w of John Doe, Deceased and Child 1, Child 2 & Grandchild 1, Remaindermen" be deposited into the life tenant's individual account or a multiple party account owned by all named parties?
Resolving credit and loan document exceptions
12/03/2023
Is it possible to resolve credit and loan document exceptions at the same time?
Website Change Management
12/03/2023
We currently keep both electronic copies and paper copies of every change made on our website. This is time-consuming to maintain. How critical is it to keep hard copies of our work, and what questions should we be asking ourselves to potentially reduce or eliminate unnecessary paper trails?