Most Popular Compliance Content
Mobile deposit chargeback and indemnity
10/08/2023
My back accepted a mobile-deposited check that was returned by the paying bank as “previously paid.” Our depositor has apparently left town – his account with us is closed. The paying bank told us the check had been mobile deposited at a local credit union two days before it was deposited with us. Do we have any claim against that credit union to recover our loss?
Investigating a non-Reg E claim
10/08/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Fraud using Visa Secure 3-D
10/01/2023
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Which regs actually requires employee annual train
09/24/2023
What topics or regulations are required yearly training for bank employees?
Best Practices - Internet Gambling Procedures
09/24/2023
How do other institutions monitor for Reg GG and internet gambling as it seems to be increasing and is advertised greatly on TV now?