Most Popular Compliance Content
New Escrow on Existing Loan
10/15/2023
We had a customer ask to start a voluntary escrow account on an existing loan. Do we need a new agreement?
When DOESN’T Zero Liability apply?
10/15/2023
Since Visa’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
Business debit card disputes
10/15/2023
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
Investigating a non-Reg E claim
10/08/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Debit Card Dispute Documentation
10/08/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?