Most Popular Compliance Content
Mobile deposit chargeback and indemnity
10/08/2023
My back accepted a mobile-deposited check that was returned by the paying bank as “previously paid.” Our depositor has apparently left town – his account with us is closed. The paying bank told us the check had been mobile deposited at a local credit union two days before it was deposited with us. Do we have any claim against that credit union to recover our loss?
Escrows, more than dirt
10/08/2023
While auditing a mobile home loan I saw escrow statements. Isn’t this unnecessary since RESPA doesn’t apply when we don’t have real estate as our loan collateral?
HMPL Error Correction
10/08/2023
We found an HPML in our audit. There is no escrow set up. What can we do?
Fraud using Visa Secure 3-D
10/01/2023
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Reg E and mobile payments
09/24/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?