Most Popular Compliance Content
Must we provide online deposit account opening disclosures on our website?
12/17/2023
We allow customers to open deposit accounts online. We’d prefer to keep disclosures (especially our rate and fee sheets) off our website, so that the competition can’t see them. Must we provide TISA disclosures up front, or can we mail them later? I seem to remember Reg DD allows us to send disclosures up to 10 days later when the customer isn’t at the bank.
Must we send periodic deposit account statements?
12/10/2023
Must banks send a periodic statement on deposit accounts?
Delayed Large Item Hold
12/10/2023
It was discovered two days after initial deposit date that a teller did not place a large item exception hold requested by the branch manager. Can we place a hold for the dollar amount that would have been held for 7 days from the date of deposit and mail the customer the form using large item exception hold and note the reason for the delay on the hold notice? What is a best practice for this type of situation?
EHL Logo Use on the WWW
12/10/2023
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?
Negotiating Complicated Checks
12/03/2023
Can a check payable to "JANE DOE Life Estate Tenant u/t/w of John Doe, Deceased and Child 1, Child 2 & Grandchild 1, Remaindermen" be deposited into the life tenant's individual account or a multiple party account owned by all named parties?