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Latest Compliance - Operations Topics

Regulatory Info: Late return claims

11/01/2001

Question: I write corporate platform procedures and would like to know if you have any Regulatory information concerning "Late Return Claims" or "Claim of Delay"?

Training: A How-ToEssential and Important

07/01/2001

There are many types of training that financial institutions are required to do. Some training is mandated by regulations, some by marketing, and some by good, old common sense.

Establishing a Customer Verification Process

05/07/2001

We are trying to establish a 5 point customer verification process. What are other financial institutions using? I've been told that it is not recommended to simply use social security and driver's license numbers as they are too easy to obtain on the internet.

Hats Off!

01/01/2001

by Barbara E. Hurst, Editor

It's the beginning of a brand new year and I'm going to take time out to pat a few of you on the back.
Here's a toast to:

CRA: Continuous Evolution

01/01/2000

If there is any area where we would like change to stop or at least slow down, it is CRA.

Truth in Lending

01/01/2000

Truth in Lending, and its close ally, Regulation Z, have been at the center of the compliance circle from the beginning.

The New Privacy Law

11/01/1999

The new banking law contains several provisions related to customer privacy. First, the act requires financial institutions to have a privacy policy.

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Most Popular Compliance Content

Seeking Expedited Fraud Dispute Form

03/12/2023

I attended a great training webinar presented by BOL Guru Brian Crow on Mastercard vs Reg E rules. During the presentation he mentioned three Mastercard chargeback forms the bank could use in lieu of a signed cardholder document. Our operations department located two of the three. My question is, to inquire about the document form number for the "Expedited Fraud Dispute Form".

When to do CDD on loan app

03/12/2023

For loans that take months from application to closing, at what point would you recommend collecting updated Customer Due Diligence? My initial thought is that as long as the loan had not closed, we can rely on the information from the previous 90 days, but would want to verify/update after that period, and I am having difficulty finding guidance on specific timing.

Privacy Policy Update Requirement

03/05/2023

Google is requiring us to add a Mobile Privacy Disclosure to our Privacy Policy. The changes go into effect March 1, 2023. How long before the change goes into effect does the customer have to receive the updated notice? I would think 30 days, but I can't find that anywhere.

Specificity of CD Beneficiary

03/05/2023

For a Certificate of Deposit account, can the beneficiary on the account be titled as "Assigns'" in lieu of a specific named beneficiary?

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