Most Popular Compliance Content
Reg E on Official Checks
04/28/2024
If a customer did not receive their check in a timely manner in the mail after cashing in a Certificate of Deposit, can they file a Reg. E claim? The account was originally opened online.
UTMA Custodian Deceased, How to Handle
04/28/2024
My question is on a custodian account/UTMA when the minor reaches the age of majority. In this case the custodian did not close account prior to their death. Can the bank distribute funds to minor who is now over 21? What if the terms and conditions of the account say only the custodian can disburse funds: does that mean the “minor” has to get a new custodian assigned to allow for funds to be given to minor?
Do Cashier's Checks Expire?
04/28/2024
What is the expiration date on a Cashier's Check, or how do banks handle stale dated ones outstanding?
Compliance actions when violations are found
04/21/2024
What action steps are needed when we find a severe or frequent violation?
Procedures for Claims to Funds
04/21/2024
We received a "Notice of Freeze" from the Florida Department of Revenue on one of our customers. Is there a set procedure for handling such notices from a state authority or do they differ by bank and or the state the bank or the customer is in? Would this procedure be the same for an action from a governmental entity as from a private action like an unpaid debt?