Most Popular Compliance Content
HMPL Error Correction
10/08/2023
We found an HPML in our audit. There is no escrow set up. What can we do?
Debit Card Dispute Documentation
10/08/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Fraud using Visa Secure 3-D
10/01/2023
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Reg E and mobile payments
09/24/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
Kick off January 1, 2024?
09/24/2023
Is the beneficial ownership national registration set to commence on January 1, 2024?