Most Popular Compliance Content
Returning Checks as "Fraud"
04/02/2023
When a fraudulent check is presented for payment after the account is closed, is it returned as 'fraud'?
Avoid UDAAP in advertising.
04/02/2023
What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.
Should All ATM Owner/Operators be Considered High-Risk?
04/02/2023
We have independent ATM owners as customers. Should we classify them as high-risk?
New Fee - Disclosure Rules
04/02/2023
Our bank charges a telephone transfer fee. This was a new fee added recently. According to Reg E Section 1005.7(b)(5), we must disclose any fees for EFTs or the right to make transfers. I wasn't sure if the fees described in Reg DD applied to this type of transfer fee. Would we need to disclose this fee 21 days prior to the change?
Fraudulent Check Requirements
03/26/2023
We are a bank located in NY. We would like to know if it is required under state (if you know) or federal laws to have a customer sigh a claim form for an unauthorized/forged/altered check? If so, is it required to be notarized? We are aware that NACHA made provisions during the pandemic to allow WSUDs to be taken verbally, however we would like to know if it's necessary for checks and specifically if a Notary is needed as one might not be available in the branch on the day the claim is made.