I would make sure that my policies and procedures clearly differentiate an "inactive" account from a "dormant" account subject to escheat. If I have no activity, but you haven't lost touch with me, my account should not be escheated to the State.
Regardless of the type of account, if you can't contact me, my account should be treated as dormant and fall under additional safeguards. Our prior auditors used a 90-day rule. Returned mail + no activity in 90 days meant the account had to be coded as dormant.
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Life without Jesus is like an unsharpened pencil - it has no point.