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#1077480 - 11/06/08 01:16 AM Customer wants copy of previously deposited check
Harvey Offline
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Harvey
Joined: Feb 2001
Posts: 150
We have a customer who is asking for a copy of a check they deposited into there account several months ago. Do you see a problem with us providing copies of previously deposited checks?

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Deposits and Payments
#1077526 - 11/06/08 12:30 PM Re: Customer wants copy of previously deposited check Harvey
Skittles Offline
10K Club
Skittles
Joined: Sep 2002
Posts: 13,965
TN
No
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#1077902 - 11/06/08 06:30 PM Re: Customer wants copy of previously deposited check Skittles
reknab Offline
Gold Star
Joined: Oct 2008
Posts: 290
not where I want to be
I sure hope not. We do it all the time.

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#1078291 - 11/06/08 10:40 PM Re: Customer wants copy of previously deposited check reknab
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 40,086
Cape Cod
I do think you should have a research or copy fee for such requests.
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#1078812 - 11/07/08 04:29 PM Re: Customer wants copy of previously deposited check John Burnett
Banana Offline
Junior Member
Banana
Joined: Sep 2008
Posts: 44
Texas
I actually work in the research department at our bank. We pull these items for customers all the time, but we do have a standard charge of $5 per copy/$30 per hour. Of course it a case by case decision whether we charge for this service or do it as a courtesy for the customer.
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