We had a non-customer come into our bank and cash a check that required a CTR to be completed. He stated multiple times he did not have a SSN, yet provided a local address as his only residence. We're researching to find out if this is accurate, which we think he just refused to give his SSN. In hindsight, the transaction should have been refused. But this individual has already been given the money and left. Has anyone else had this experience and how did you resolve it.

Thanks!

Unless you can get it from the individual, there is nothing you can do except bare your back when the examiner shows up with the whip. The teller should be appropriately disciplined.

Just curious, what did he use as ID to cash the check?

The ID's used were an Arizona state ID and Compass debit card. Our system allows the transaction to take place before prompting a CTR. We hope this person gets another settlement check so we can get his social.

Thanks.