Does anyone know if there is a stop payment flowchart available anywhere that would help guide someone through the process of correctly applying a stop payment (especially on ACHs). Preferably for free, but would also pay a reasonable price for such a tool. Thanks.

Enter amount of item
enter payee of item
enter check number of item
enter replacement check number that was issued to avoid returning wrong check
System will retain for (whatever you have your parameters set up for).

Additional Clarification: Flowchart to properly determine if a paper stop payment vs. ACH stop payment vs. ACH Unauthorized/Revoked authorization is required.

A stop payment is a stop payment whether it is paper or ACH. If you are talking about a disputed ACH transaction, that's a whole different ball of wax. Have you checked the Bankers Tools here at BOL to see if there is something in Reg E Tools that might help you with disputes?

I have a flowchart that we developed to help customer service tell the difference b/w debit card transactions and ACH. It then goes into more detail about stopping one time ACH or all future ACH. PM your email address if interested.

When I do training for our Customer Service Reps, I always tell them to remember that Stop payments are proactive and the Written Statement of Unauthorized Debit is reactive.

We also use the same form for check stop payments and ACH stop payments to help eliminate some of the confusion.

At my old job, where I developed all the forms, we actually stated right on the form: " For transaction(s) already posted to the account" and "For transaction(s) not yet posted to the account". This was listed right under the header of "Stop Payment Form" and "Affidavit of Unauthorized Activity". Very basic (and I hated adding that on) but it helped.




I actually had to the opposite and separate the form in order to help employees "get it"

Morirse:

can you send me a copy of your stop payment flowchart?

my email is :pmatula@fnbeaglelake.com

Thanks