Currently, our customers who have direct deposit from the US Treasury or State have their Social Security Number appearing in the description on their statements. Our IS Manager contacted ITI about this and they (ITI) are telling us they have no solution for this problem. We are trying to resolve this to protect our customer should their monthly statement get into the wrong hands.

Is there an easy solution? Thank you in advance for your help or suggestions.

Cheryle
cherylec@frsb.com

It's not necessarily the customer's SSN that appears. In some cases a spouse or a child will receive benefits from a deceased spouse or parent's SSA account, and that claim number will appear in the ACH record.

Probably the majority of statement rendering systems include the SSA claim number on the statement because it's part of the ACH record that normally gets printed for other ACH items.

That doesn't make it ideal.

Well that should make compliance with California law interesting considering we can no longer send out statements with the customer's SSN appearing on it.

I predict that major vendors will develop a method to suppress printing the claim number on SSA benefits and similar ACH credits.

Until then, California law ought to be strong enough medicine to convince the vendor to find a workaround fast!