Reading a compliance article that said bank was cited for UDAAP relating to their information security program. Also in the area of Reg E error resolution. The article did not give specifics in the info security matter. Have others heard why?

I can't answer to the info security, but the Reg E citations were in relation to improper disclosure of an overdraft program and requiring police reports as a condition of opening a Reg E investigation.

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The Reg E citation pointed to error resolution and inconsistencies between bank's practices, and its disclosures, such as a teller or customer service telling a customer they needed to go to the merchant first before following through on a error resolution claim........ REg E disclosure said investigation would begin upon notice from customer -- therefore customer was "deceived".