there was no appraisal completed . . . the bank perfomed internal research to determine approximate value and it would have been way too low.
You may want to review the Commentary to 1002.14(c). An internal review is an appraisal and you should have provided them the right to receive copy of appraisal notice. The applicant is entitled to a copy of your evaluation just as they are any other appraisal.
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The opinions expressed are mine and they are not to be taken as legal advice.