We have a customer who signed an Unauthorized Remotely Created Check affidavit and we returned the check through the Fed. Should we have put a block on the account for any future checks coming from this company and would we be allowed to return any future checks as stop payment? I thought the customer would need to sign a new affidavit if any other checks came in. The company has sent two more checks for the same amount over the last two months and the customer is just now informing us that it has happened. She is upset because she is being inconvenienced in having to sign another affidavit, but I've not found any information about whether or not you can put a stop payment on a remotely created check. Or any information about whether the Unauthorized Remotely Created Check Affidavit can cover any check that comes in subsequent to the first one (like a WSUD).

I need some guidance on this matter. I understand the customer doesn't want to pay a stop payment fee for an entry she never authorized, but it still costs us to do the work of stopping and returning the entry. Shouldn't the return of the first unauthorized Remotely Created Check kept the company from sending another one through again?

If a customer stops payment on an item she is expressly acknowledging that she ordered the payment. That's not the situation you are facing.

While your customer's frustration is understandable, it is not a paramount consideration. She will need to execute an affidavit for each item if she wants you to return them. If she wants to assure that there will be no more, she needs to acknowledge the fact that her account has been compromised, close it, and open another.