We are looking into treating all verbal stop payments in the same manner as written stop payments. It appears that we can do this for checks and for consumer ACH entries (we would ensure our deposit agreements and stop payment form have language that is consistent with this position).

However, the NACHA rules for nonconsumers are a little unclear to me. They state:

The RDFI must comply with a verbal stop payment order only for a period of fourteen calendar days unless the order is confirmed in writing within that fourteen-day period.

I am reading it as though we are required to comply with the verbal stop payment order, but are not required to do so for any longer than 14 days. I'm not reading this as though it means we MUST always obtain written confirmation of the stop payment in order to honor it for 6 months.

Any feedback would be appreciated. Thanks!