Try this thought: Assume you have three customers named Ken Golliher at different addresses. You receive a wire transfer of $10,253 for credit to Ken Golliher. The wire includes information on the sender and the city or country whence it came.
You decide that one of your Ken Gollihers will want these funds, so you pick up the phone and call Ken #1. "Mr. Golliher," you say, "this is MariaV at XYZ Bank. We have received a wire transfer naming Ken Golliher as the recipient. Are you expecting such a wire?" If Ken #1 says no, you thank him and bid him a good day.
You repeat that with Ken #2. Ken #2 says he is expecting a wire transfer but asks you how much the wire is for. You, of course, wisely turn the question back on him and suggest that he will need to give you the amount. If he says $10,253 and then tells you whence it came, you can comfortably credit Ken #2's account and suggest that if he expects future wires, he request that the sender include his account number to avoid problems. If Ken #2 can't provide you with information satisfying you that the money is his, you tell him you'll need to investigate further, and bid him adieu. Then you contact Ken #3.
Or you simply send it back indicating you aren't able to identify the proper recipient without an account number.
Option 1 involves some effort and time in the name of customer service. Option 2 is an easy way out, but risks customer disappointment.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8