Agreed. And before dropping the hammer on this matter, "Couples" should get all the facts together to decide what happened. But given what I have seen here in these discussion forums concerning "standard estimates" and "counties (or states) we don't do much business in," I'd bet dollars to Krispy Kremes that no one bothered to get a price quote on the appraisal before sending out the LE.
You've been here in this forum since it started shortly after the TRID rules saw the light of day. Remember the early discussions about having standard Service Provider Lists instead of transaction-specific lists? About how often someone needs to update the costs they use for LEs? Not doing it often enough, or at least when looking at a loan in "foreign" territory, can lead to expensive mistakes.
_________________________
John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8