If you decide to waive those fees temporarily for the current crisis, be aware that it may be a long while before things are back to whatever becomes our new "normal." I imagine you plan to inform your customers of the waiver. I recommend that you alert them on the way out of the crisis with a simple statement to the effect that the "temporary waiver of overdraft fees during the COVID-19 emergency will end on [date]. Give them some lead time. Thirty days seems to be agreed upon as a reasonable advance notice period.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8