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#2289646 - 10/12/23 03:55 PM Reg E final notice multiple disputed transactions
DavidD Offline
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Joined: Feb 2011
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A bank submits multiple unauthorized transactions to their third party for investigation. They receive results back on different dates indicating specific disputed charge are closed. For example, customer disputes 3 charges ($500, $300 & $200) on 6/1/23 and bank gives notice of provisional credit of $1,000 on 6/5/23. On 6/15 they get a response that the $500 and $300 charges that were disputed is completed and closed. On 7/7/23 they get notice that the $200 charge is now completed and closed. Is the bank required to report the results of the $500 & $300 within 3 business days of 6/15 or can they wait until the final disputed charge of $200 was completed on 7/7/23 to provide final notice?

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#2289669 - 10/12/23 08:56 PM Re: Reg E final notice multiple disputed transactions DavidD
Andy_Z Offline
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I have not seen anything on this but would not complicate the issue by subdividing the claim. That is, it's multiple transactions but you're handling it as one claim. You may get different results on each transaction, but there is still one claim. When the claim is finalized, notice is required.
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AndyZ CRCM
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#2289671 - 10/12/23 08:58 PM Re: Reg E final notice multiple disputed transactions DavidD
Andy_Z Offline
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I will add that one claim is supported by the fact that you do not apply liability rules against each transaction.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2289672 - 10/12/23 09:05 PM Re: Reg E final notice multiple disputed transactions DavidD
Valley girl Offline
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Joined: Aug 2014
Posts: 423
TX
Although the card processors certainly charge us the fee per item to process the disputes on them!

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#2289758 - 10/16/23 06:33 PM Re: Reg E final notice multiple disputed transactions Valley girl
John_Burnett Offline
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Cape Cod
Originally Posted by Valley girl
Although the card processors certainly charge us the fee per item to process the disputes on them!
Another good example of how Regulation E and card association rules are separate and different.
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