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#2295033 - 03/21/24 06:45 PM Emailing Disclosures
Rebecca Offline
Junior Member
Joined: Apr 2021
Posts: 43
Is it acceptable to EMail Adverse Action Notices? Our applicants E-Consent but we do not have them consent to receiving disclosures by email. Is it still acceptable to send to them by Secure mail? I would think that this is a Privacy issue.
Thoughts?

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General Discussion
#2295036 - 03/21/24 07:04 PM Re: Emailing Disclosures Rebecca
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 84,416
Galveston, TX
1002.4(d)(2) Disclosures in electronic form. The disclosures required by this part that are required to be given in writing may be provided to the applicant in electronic form, subject to compliance with the consumer consent and other applicable provisions of the Electronic Signatures in Global and National Commerce Act (E-Sign Act) (15 U.S.C. 7001 et seq.).
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#2295041 - 03/21/24 08:39 PM Re: Emailing Disclosures Rebecca
Richard Insley Offline
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Richard Insley
Joined: Oct 2000
Posts: 10,205
Toano, VA
Don't forget that "consent" is hardware/software specific. If you plan to use two different e-delivery methods, then your minimums for both must be disclosed.Consent becomes official ONLY after the customer passes a "test drive" (demonstration) for each method. It sounds like you may need to supplement (or replace) your pre-consent ESIGN disclosures to include the minimums for the use of ordinary email, and then you need the customer to demonstrate success with receipt of e-documents via email.

As an ongoing practice, you want to obtain each applicant's consent for e-delivery of all notices and disclosures (especially the AAN) at the time s/he submits the loan application.
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#2299840 - 07/29/24 07:31 PM Re: Emailing Disclosures Rebecca
Mel in WA Offline
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Joined: Mar 2013
Posts: 1,304
I have a question regarding electronic delivery of documents/disclosures required by Regulation B and commercial loan transactions.

It's my understanding that ESIGN applies to consumers. If yes, then can we deliver documents/disclosures (Right to Receive Copy of Appraisal disclosure, appraisals/valuations, etc.) on commercial loans transactions via email?

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#2299843 - 07/29/24 07:43 PM Re: Emailing Disclosures Rebecca
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 84,416
Galveston, TX
As long as the customer agrees to receive them as such. The only difference in the E-Sign Act between consumer and commercial transaction is the demonstrable consent issue.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2299863 - 07/30/24 01:16 PM Re: Emailing Disclosures Rebecca
Richard Insley Offline
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Richard Insley
Joined: Oct 2000
Posts: 10,205
Toano, VA
When transmitting electronic documents to non-consumers, you can operate under ESIGN or your state's UETA.
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