Just looking for a some confirmation that I'm going about this the right way, but we have a situation where the bank has given internet access to non-account owners/signers based upon a letter or email from the customer authorizing it (of course the letter or email has no indemnity language, argh!). The account access is full access, meaning they can transfer funds, setup bill pay accounts, etc. The persons who were given access are not signers, owners or beneficiaries. I have stated that the bank should not be in the habit of granting access to someone does not have signature authority. You wouldn't allow them to come to the teller line and cash a check or given them account statements, so why would you allow them to do it on the internet. And of course the bank hasn't asked their atty for advice and wants to do it for "customer service" reasons because they are good customers. But I think the practice should be stopped and at the least if you are going to grant internet access to any account it needs to be restricted to solely the account owner, signor, etc. Agreed?

I agree.

I agree as well. I've had situations where the customer wants a non-signer (such as their accountant) to have internet banking access. In these cases, we set up the online banking under the customer's name, and give the login information to the customer. From there, if the customer wants to pass the login info along to a third party, they do so at their own discretion, and at their own risk (yes, sharing login ids and passwords is covered in our online banking agreement).

Yup, totally agree with Jac

Our system is like Jac's - business customers have the ability to grant levels of access to whomever they choose. The key is that they set it up, we don't. We set up the master log on and from there they have total control.

On personal accounts we don't allow internet access to anyone but owners.

Thanks for the responses. The bank sets up business accounts the same way as yours Greg. Now hopefully I can get the Sr's to agree to see things my way! Wish me luck!