We are experience significant losses due to forgeries, scams, etc. We have held numerous training meetings are now putting "consequences" for actions into place (meaning corrective discipline). However, I would also like to put a "reward prgram" into effect as well so that when an employee prevents a loss to the bank, he/she is rewarded. I know I have seen several references/samples of these programs but for the life of me can't remember where. Does anyone have a program in place they are willing to share?

We have a ROAR award, recognizing outstanding achievements and results. It's a monetary reward along with a gift, (clock, coffee cup, etc). Awards are usually $200.00 to $1,000.00. This is corporate wide, not just at the teller level.

A monitary award is great but some times all you need to do is a pat on the back. I have 9 branches and whenever someone stops a fraud I send out a "Good Job" e-mail to the whole bank. I've been to those branches 6 months later and found those e-mails still posted on the bulletin board.

One time a dept. manager didn't post the e-mail and his staff called me wanting to know why they had not been recognized. I re-sent the e-mail and asked him to be sure to post it.

People will pay more attention to you if they know you're paying attention to them.

I am president of a bankers loss prevention association. In addition to providing education and information to our members and the public, we also recognize tellers who stop fraudulent transactions. Depending on the amount of the fraud, they receive a check for either $25 or $50 and a certificate from the association. These are presented to them at one of our meetings.