We are in the process of getting a fraud hotline set up to comply with "sound corporate governance practices for banks" (privately held under $500MM - which we are). We are also examined by the FDIC. I recently found a Financial Institution Letter (FIL-17-2003) stating "It is sound corporate governance practice for a bank to establish procedures for processing complaints and employee submissions. Accordingly, each bank's audit committee should establish a mechanism, appropriate to the size and complexity of the bank, for employees to submit confidentially and anonymously concerns to the committee about questionable accounting, internal accounting control or auditing matters. The audit committee also should set up procedures for the timely investigation of complaints received and the retention for a reasonable time period of documentation concerning the complaint and its subsequent resolution. Where the board of directors fulfills the audit committee responsibilities, the procedures should provide for the submission of employee concerns to an outside director."
We are going to outsouce this and have found that it isn't all that expensive - about $1,500 to set up and $1,200 annually thereafter. I didn't do the research, but the person that did called around to some banks that we have relationships with and one of them stated that they opted to do theirs internally and would recommend others to outsource/external. The reason being they don't feel their employees really feel it is anonymous since it is internal. Hope that helps.