I've seen several posts for CRA Training; however, I haven't found anything that addresses my question:

Is CRA training required for all bank personnel? I didn't see anything in the reg that requires CRA training. Can someone tell me where I can find the reference? Thanks.

May get some disagreement over this question, but "all staff" training and get this, a CRA policy, is not required by regulation. This falls into the area of a "best practices" type of deal. You may bet an examiner, especially the OCC, to list off CRA as a needed policy, which by definition, would include training, but you won't see it in the regs (at least not the last time I looked).

There isn't a specific reference to training requirements that I can think of off the top of my head. Instead there are comments like "staff need to know" and "management must be informed" and "the bank must comply" which follow many of the regulatory statements. I'm not sure how your staff are going to "know" for instance, where the file is if you don't train them at some point? Also they're supposed to know if there is a branch file, and higher level management needs to know about Sunshine, etc., which means, training.

All customer contact staff need to know where the files are and how to notify the CRA office if someone wants to see the public file. All management covered under Sunshine need to know what their responsabilities are in regards to reporting so that you don't fall out of compliance in that regard, but does Proof need to know about Sunshine? No of course not. Most of us don't train our "non-contact" folks on CRA. I think generally training for most branch staff takes place annually because you don't want them to forget what they need to be aware of, and then many train boards every two years or so on pertinent information.

Training is not part of the exam though. I've never been asked for the information, but if the examiner wanders into the branch and can't get to the file, you'll find it will come up. Same if a community group can't get the information because they hit an untrained teller. At that point, you'll be out of compliance and subject to a complaint

I appreciate your comments. We do have training for management and public contact personnel. I also inform all staff where the public file is as well as the name of the CRA Officer. But I can't see everyone having to take an hour-long training that they will probably never use (those with no public contact). Thanks again!

Max I have a 15 min video that I loan out to departments for staff meetings. It's an ABA video. Short and sweet You might look into something like that. Even great trainers need a 15 min break in their presentation I use it when I do the branch trainings in person, then add on the local information that they will find valuable (products to sell, etc.)

Thanks Dawn. I'll check with ABA.