Does anybody have scripts developed yet for collecting monitoring information on HMDA telephone applications taken via Customer Call Centers?

Volume 7, Number 10 of the Compliance Action printed sometime in August 2002, has Training Points and a sample script.

We have already stated requesting information on the phone. Our script:

"The following information is requested by the federal government for certain types of loans related to a dwelling in order to monitor the lender's compliance with equal credit opportunity, fair housing, and home mortgage disclosure laws. You are not required to furnish this information, but are encouraged to do so. The law provides that a lender may not discriminate on the basis of this information, or on whether you choose to furnish it. However, if you choose not to furnish the information, and we later meet with you in person, under federal regulations, the lender is required to note race or national origin and sex on the basis of visual observation or surname." Then we read off the categories.

This was given to everyone who might accept telephone applications. Hope this helps.

If you take a look in the November 5th Lending Thread, I supplied a sample telephone script, which others have commented on. The only thing you need to remember, that script will be used for loan applications received beginning 1-Jan-03.

The opinions/expressions are mine, and not those of anyone else or the organization I am employed by.