"... [M]y manager feels bad about just shutting it down."
Will your manager feel as badly if the bank's Reg. D monitoring program is cited as substandard in the next exam? Getting that citation makes bank jump through a lot of hoops to bring the program into compliance. Will your manager work on that effort?
Seriously, the bank should be trying to identify a better product to put this customer into, or call the customer (it's amazing how much better a phone call does than a form letter) to ask him to adjust his habits.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8