Thanks for the responses - BrendaC, were a pretty vanilla shop, retail banking and lending; nothing too specialized. Our retail area only offers products to customers, and most of our loans go to deposit customers. Although lending has sub groups like consumer, mortgage and commercial, they all get their customers essentially the same way.
I put our policy together with this in mind and only broke out our procedures by lending and deposits. I discuss separate products, but the CIP process is essentially the same.
Thanks again!